Employee Assistance Program

ATTENTION: Baylor University will transition to Optum Health as the Employee Assistance Program (EAP) provider on December 1, 2023.

What is an Employee Assistance Program?

The Employee Assistance Program (EAP) at Baylor University supported by Optum Health beginning December 1, 2023, is a confidential information and counseling service provided as a benefit to you and your household members at no extra cost to eligible Baylor faculty and staff. Baylor University provides full time faculty and staff (and their household family members) with this EAP to support their personal and professional life. Optum Health's EAP is also known as Employee Wellbeing Solutions.

What resources are available through Employee Wellbeing Solutions?

You'll find confidential access to professional care, self-help programs and other resources to help you deal with life's challenges. Once registered with the Optum Health Live and Work Well Program, eligible faculty and staff can access the following resource offerings 24 hours a day for convenience.

• Up to 5 sessions with a counselor either one-on-one, in person or virtually
• Unlimited telephonic access to master's-level counselors
• Legal and financial support
• Parenting and childcare support
• Information on caring for an elder dependent

How do I register for Employee Wellbeing Solutions?

Connecting to care is easier than ever with Optum Health's Live and Work Well Program. Follow these steps below to get started. You can also call 866.248.4096 for assistance. Use Bears as the access code, if requested.

1. Visit the liveandworkwell.com Website.
2. Click on the "Register" button.
3. Complete the form questions as requested and make sure to select "Employee assistance program only" before clicking the "Continue" button.
4. Set up your account by entering all the fields to create your HealthSafe ID then click the "Continue" button.
5. Once you have your HealthSafe ID, you will receive a confirmation email from noreply@healthsafe-id.com to the email address you used to create your profile.  Check your spam folder if you do not see confirmation email in your inbox.
6. In the confirmation email, click the "Confirm your email address" link and a "Thank you for registering" webpage will open.
7. On this page, you will see a drop down menu to click the name of the company.  Select Baylor University and click the "Continue" button.  This is where you will link your HealthSafe ID profile with the Baylor account.
8. You will receive a congratulations email with login information for the Baylor EAP Optum Health Live and Work Well program where you can begin to explore various resources available to you 24/7.

Additional EAP Resources

• AbleTo Self Care Toolkit (To access this free resource, log into the Live and Work Well site, select the "Benefits & Services" tab, select "All Benefits," select Mental Health tile which says "Explore Self Care" at the bottom of the tile, select button towards bottom that says "Try Self Care", and follow remainder of instructions to activate this mobile app benefit.)
• EAP Overview Flyer
• EAP Getting Started
• EAP Mobile App
• EAP Virtual Visits
• Optum ID Theft Assist (identity theft assistance program)
• Optum Talkspace (virtual advisor)