Who to contact in HR?

March 18, 2023
who to contact

As a manager you may find yourself contacting Human Resources for several reasons. Teams within HR partner closely together to support managers and their business needs but this can make it difficult to understand which team you need to contact depending on your question. Below is a resource that describes some HR Teams, provides examples of their duties, and how to contact that team when you need assistance.

HR TEAM ROLES/DUTIES HOW TO CONTACT
HR Service Center (HRSC)
  • General HR and benefits questions
  • Onboarding
  • General student employment
  • How to complete the Form I-9
HR Consultant (HRC)
  • Employee Relations issues
  • Performance Management process
  • Policy interpretations
  • Workforce planning and organizational development
HRC Contact List
Human Capital Management Specialist (HCMS)
  • Personnel transactions including title, pay, manager change
  • Ignite data management including leave time and employee records
  • Point of contact for Personnel Action Form
  • Student Employment questions
HCMS Contact List
Talent Advisors (TA)
  • Consult with department on recruiting approach
  • Status of job postings
  • Plan interviews and selection procedures
  • Salary conversations with candidates
  • Extend job offers